Privacy Policy

This privacy statement governs information we collect from you. For purposes of this privacy statement, “Business Partners” means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information, as well as our distributors and resellers. “Personal Information” means information that can identify you, such as your name, telephone number, address, billing information and email address.

Information We Collect

We may ask you to provide Personal Information when you:

• Use our Website;
• Contact us, including for sales or technical support;
• Participate in a marketing/sales promotion or an online survey;
• Subscribe to our newsletters, promotional emails or other materials;
• Request information about our services, quotes, downloads or white papers;
• Register for a webinar.

Personal Information we request may include your email address, name, home address, billing information and telephone number. We may also collect demographic information, such as your business or company information.

How We Use Personal Information

We use your Personal Information to:

• Deliver the services and support or carry out the transactions you have requested;
• Send communications to you, such as information about services available from our portfolio, event announcements, important notices including those announcing changes to our terms or policies, information about particular programs in which you have chosen to participate, promotional offers and surveys;
• Advertise and market our services by delivering targeted advertisements on This Website and other sites,
• Prevent fraud and other prohibited or illegal activities;
• Protect the security or integrity of This Website, our business, or our products or services; or
• Otherwise, as disclosed to you at the point of collection or as required or permitted by law.

Personal Information collected may be stored and processed in the United States or any other country in which the entities represented by our affiliated and subsidiary companies or Business Partners maintain facilities. We ensure that such storage and processing is subject to appropriate levels of protection to safeguard your Personal Information.

Disclosing Personal Information

We may share Personal Information with our affiliated and subsidiary companies or Business Partners to carry out transactions you request, to make our business more responsive to your needs, to provide you with information about our products and services, or for research and analysis. We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; as required by law or regulation; to protect our rights as well as those of our affiliated and subsidiary companies, our customers, the public, or others; to combat fraud or criminal activity; or with your consent. In addition, we may share Personal Information with Business Partners that help us or our affiliated and subsidiary companies carry out transactions you request, customize, analyze and/or improve our communications or business relationship with you. Such Business Partners may include a payment processor to bill you for services and an email service provider to send out emails on our behalf. These communications may include requests relating to our products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent. We may share information with a purchaser of all or part of the companies or products comprising our portfolio, including our affiliated and subsidiary companies. We may aggregate or de-identify information so that it does not identify you and share that and other non-Personal Information with third parties for any purpose.

Selecting Your Communications Preferences and Opting Out of Marketing

You may choose to receive or not receive marketing communications from us by indicating your preferences. If you would prefer not to receive future marketing communications, or wish to change or modify information previously provided or delete inaccuracies, please contact us at info@lumensystems.net . Upon receipt of your request, your information will be updated as soon as possible, but no later than ten (10) days after our receipt of your request. We will respond to all requests for access to your Personal Information within 30 days. We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even if you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you may have elected to participate.

How We Secure Personal Information

We are committed to protecting the security of Personal Information. We use a variety of security technologies and procedures to help protect Personal Information from unauthorized access, use and disclosure. When you provide us with sensitive Personal Information (such as financial information) we encrypt that information via SSL. While we strive to protect your Personal Information, we cannot ensure or guarantee that the Personal Information or private communications you transmit to us will always remain confidential, and you do so at your own risk. If you have any questions regarding security you can contact us at info@lumensystems.net.

This Privacy Statement is effective as of October 1st, 2023. We reserve the right to change this Privacy Statement at any time. If we materially change this Privacy Statement, we will either notify you by email (sent to the e-mail address specified in your account) or post a prominent notice on This Website. Changes are effective as of the date we post them on the privacy statement page of This Website. We encourage you to periodically review this Privacy Statement.