Lumen Services
Our services enable our global team of our Experts to support you in areas including Advisory Services, Implementation, and daily operational support. With over a decade of experience, we help you to find a route forward. They’re designed to help businesses like yours, during the early stages of their journey: from full implementation to ongoing operational support as working practices evolve.
Find out more about our pioneering services below.
Advisory Services
We’re often approached by businesses confused about the route forward or stuck with old, obsolete technologies that need an in-depth review.
That’s why we put our best consultants on such projects. Their experience as Project Managers, Business Analysts, and Technical Architects ensures they’re perfectly placed to gain a full understanding of your challenges and help you to overcome them. Our customer-centric strategy will provide you with a positive experience at every stage of your journey.
Implementation Services
Collaborating with us allows you to benefit from an experienced team that consists of Program and Project Managers, Business Analysts, and Technical experts. We build project teams, including your staff members, and we train them along the way to facilitate knowledge transfer and operationalise your framework.
Our implementation services include business consultancy as well as technical implementation because the two go hand-in-hand. We believe in one coordinated team of experts following our customers over time and across all IAM disciplines. This reduces the chances of components being overlooked or any overspend in non-essential areas.
Managed Services
It’s a global fact: the demand is higher than the available offer, causing dysfunctional turnover for many organisations.
We provide a range of Managed Services from simple technical support to the complete outsourcing of your Identity and Access Management operations.
How our managed services work
- We become part of your team. Our managed services are based on these four fundamental principles.
- Eliminate dysfunctional turnover. With our help, you won’t need to maintain an in-house niche skillset for Identity and Access Management.
- Reduce costs. Decrease staffing overheads with a specialised team of dedicated professionals.
- Reduce operational overheads through optimised monitoring, reporting, and escalation processes which ensure your Identity and Access Management infrastructure runs at maximum efficiency 24/7.
- Improve the speed of resolution, relying on a dedicated and experienced team of experts.